Our Privacy Policy

Hello, thank you for visiting our privacy policy.

It is important to understand the services we offer and the contract we have with you by using this site. We have outlined our privacy policy below, please make sure you understand them. If you have any questions, then you can contact us here.


PRIVACY POLICY

Last updated: 22 May 2016

INTRODUCTION

We value the business that is done on Bookadrone, for this reason, we take your privacy seriously. This Privacy Policy applies to www.bookadrone.co.uk and any other websites or assets that we manage on behalf of the sellers we work with and the buyers we enable from herein be referred to as The Site.

Key Terms

The Site allows you to view, select and contact a variety of drone operators.

The terms ‘users’ or ‘you’ as used in this Privacy Policy, refers to the ‘buyers’ of aerial services, those seeking out further information, the ‘sellers’ of aerial services who list their services and to other users who use our services, tools, platform, software that we provide on The Site.

We use information collected about you only as permitted in this Privacy Policy. The Site contains links to 3rd party sites, social networks and seller websites. We are not responsible for the privacy practices or the content of those websites. For further details about our buyer terms and seller terms which form a part of this agreement, you can refer to them here.

By providing information to us when searching, enquiring, listing with us, using any tool or service on the Site as well as contacting us via other channels, you expressively agree to this Privacy Policy. From time to time we will need to update our policy inline with changes to our service and the Site, as well as any chances to reflect regulatory requirements. Any new policy will automatically be effective when it is published on The Site. This Privacy Policy was last updated on the date set forth above and applies from that date. You should return here regularly to view our most up to date Privacy Policy. It is also advisable to have a hard copy which you can print from this page.

The Information we collect

To enable us to provide a service we must collect information. This information is provided by you by either sending us information directly or by using our services, we can collect information indirectly by using analytics and tore tools to measure how you use our services and The Site. There are a number of ways you can send us information directly which include completing our contact page form, emailing us, submitting a listing form and any other service or communication we choose to enable. The indirect information we collect is generally provided by 3rd party service we use to measure the performance of our service. This can be the browser, device, IP, location, interaction and any other point of measurement we track as a way to measure the performance of The Site and service we provide to you. Further details of the 3rd party tools we use can be found in our Cookies Policy.

How we use your data

Our primary purpose in collecting your personal data is to provide you with the services you requested and those which we believe will optimise your use of the Site. You agree that we may use for personal data for the following purposes:

  • For the service to support your request;
  • To contact you from time to time to provide updates regarding our service;
  • To send other message that are useful to the service we provide on the Site;
  • To assist the communication between buyers and sellers;
  • To provide personalised, targeted or location-based content, services and advertisement from us and other third parties;
  • To promote the service from The Site;
  • To compare information for accuracy, and verify it with third parties;
  • To detect, investigate and prevent activity we think may be potentially illegal, unlawful or harmful and to enforce our Privacy Policy and/or our Terms or any other purpose referenced herein;
  • To help us meet our legal and compliance obligations.

Newsletter

If you register as a Seller on our site, you will receive our Sellers newsletter. This forms part of our service to keep Sellers informed with site updates, market updates and general information we desire to share which we believe will add value to the service we provide. We also collect general newsletter registrations on our site which we use to communicate to all our visitors.

Email

Part of the service we provide is to connect ‘buyers’ and ‘sellers’ of aerial services who use our services and visit our Site. The most common way to do this is to connect ‘buyers’ with ‘sellers’ via email. This can be done in a number of ways including but not limited to emailing contact information in an email, addressing or CC’ing emails and using a feature on our site to send information to an email provided to use to help connect ‘buyers’ with ‘sellers’.

Survey

Surveys provide a useful way for us to request information from the users of our services. This can be either information we value about our service, the use of our service and or market information. By completing a survey you are giving permission to use this internally to improve the service we provide and also share publicly to improve the industry as a whole.

Social

Social channels including but not limited to Twitter, Google, LinkedIn are useful ways to communicate with our ‘buyers’ and ‘sellers’ as well as the wider community. We might aggregate this data across other channels to futher better the service we can provide.

Telephone Calls

We're also contactable via landline, mobile and VOIP services. We might record telephone conversations for quality assurance and training purposes.

How do we protect the information we collect?

We make every attempt to provide high standards of protection to the data we collect and store while providing our services and Site. Every measure is taken to ensure the safeguard and security of your information against any unauthorised or unlawful processing of your data and against any accidental loss or destruction of, or damage to, your personal data. However, no system can be completely secure, we believe the measures we have taken have reduced any vulnerabilities to appropriate levels given the level and risk to the type of data that is trusted with us. However, it remains each users responsibility:

  • To protect against unauthorized access to your use of the Site;
  • To ensure no-one else uses the Site while the user's device is logged on to the Site;
  • To log off or exit from Site when not using it;
  • To maintain good internet security.

We use a number of 3rd party providers to provide our Site and service including social networks, email, hosting and payment processing partners. We have chosen these partners because of the measures of security they have taken and the data policies they have. We do not store any credit card or banking information, these are processed by our chosen partners because they meet the standards necessary to handle this level of private information and data storage.

Despite the measures taken by us and the third parties we use, the internet is not secure. As a result others may nevertheless unlawfully intercept or access private transmissions or data.

Cookies

Cookies are used to provide a rich user experience. For more details of the data we collect using our cookies and third party cookies. Please view our cookie policy here.

How do I update or correct my information?

If you are aware that the data we have is incorrect or out of date, please contact us using our contact page to inform us of the changes needed.